Mobile / Sports
When you open an account with hokisloto, these terms set out the rules covering your access, your transactions via Bank Transfer or QRIS, and how we handle disputes — availability depends on local law and eligible regions in Indonesia. Read through each section so you know exactly where you stand before your first deposit.
These terms form the full agreement between you and hokisloto for use of the platform where access is permitted under local law. They apply from the moment you complete account registration and extend to every session, every transaction, and every support interaction you carry out through this site. We may update these terms when our services or applicable rules change; the current version is always shown on this page, and continuing to use the account after an update means you accept the revised terms. If any clause is found unenforceable in your jurisdiction, the remaining clauses stay in force. These terms do not override applicable local consumer-protection law — where Indonesian law gives you a right that these terms appear to limit, that local right takes precedence. Transactions processed via Bank Transfer or QRIS are subject to the conditions of those payment rails in addition to the terms here. Your account wallet reflects confirmed transaction records only; any discrepancy should be raised with our support team through the contact paths listed on this page. We do not share your account data with third parties except as required to process your chosen payment method or to comply with a lawful request.
Bank Transfer transactions are logged in your account wallet once the transfer is confirmed by the receiving institution. Raise any discrepancy within the session it occurred for fastest resolution.
QRIS payments are recorded against your account in real time after scan confirmation. If a QRIS transaction shows pending beyond the standard window, contact support with your transaction reference.
DANA deposits are tied to the verified e-wallet number linked at registration. To change your linked DANA account, follow the verification step shown in your account settings page.
OVO transfers are accepted where OVO is available in your region. The transfer limit shown in your account dashboard reflects current OVO and hokisloto policy combined.
Not every interaction you have on this platform falls under the same clause. Understanding the scope of these terms helps you know where to look when something comes up — whether it is a login issue, a wallet question, a content dispute, or a third-party service behaving unexpectedly. The four areas below mark the boundaries clearly so you are not left guessing which rule applies.
All account creation, login, session activity, and credential changes on hokisloto are fully within scope. These terms govern how access is granted, suspended, or closed.
Deposits and withdrawals via Bank Transfer, QRIS, DANA, OVO, and GoPay are covered here. The terms define how records are kept, how errors are raised, and how wallet balances are confirmed.
Game content from PlayStar, Pragmatic Play, PG Soft, and Microgaming is delivered under their respective content licences. hokisloto displays that content; the game logic and outcomes sit with each studio.
External payment processors, e-wallet providers, and bank networks operate under their own terms. hokisloto is not responsible for delays or errors that originate outside our platform boundary.
These terms are not one-sided. You have clear, accessible paths to review what we hold about your account, correct details that are wrong, and raise questions when something does not add up. Your account dashboard — visible after login — is the starting point for most of these actions. Transaction records are itemised there in chronological order, and each entry shows the payment method used, the amount, and the confirmed status. If a record looks incorrect, the correction path starts with the support contact form rather than a dispute raised externally; this keeps resolution faster and within the platform. For account detail changes — including your registered email or linked payment number — follow the verification step shown in the relevant settings field. We do not make changes on your behalf without completing that verification step first, and we do not process requests sent through unverified channels. If you have a question about how a specific clause applies to your situation, the support team can clarify; they cannot give legal advice, but they can point you to the exact term and the account step it references.
Your full transaction history is shown in the account dashboard after login. Each entry includes the method — Bank Transfer, QRIS, DANA, OVO, or GoPay — plus the confirmed status.
To update a registered detail such as your linked e-wallet or email address, open the account settings page and follow the verification fields shown there. Changes take effect after verification is confirmed.
Any clause you want clarified can be submitted through the support contact form. Include the section title and your account reference so the team can give a specific, not generic, response.
For transaction discrepancies or access issues, contact support with the transaction reference visible in your dashboard. The team reviews submitted references against our server-side records.
Questions about your rights under these terms, a transaction record you cannot explain, or a clause that applies to your current situation — bring them to us through one of the three paths below. Each path is staffed for account and policy queries specifically, not just general help. Include your account reference in the first message so we can pull your records without a back-and-forth.
Open the chat from any page while logged in. State your query and your account reference in the first message. Policy and account questions are handled in the same queue.
Send your terms or account query to the support address shown in your account dashboard under the Help section. Attach any transaction reference that is relevant to your question.
The account settings page lists self-service steps for common actions — detail corrections, linked payment updates, and record reviews — without needing to contact support.
Your account data is held only for as long as it is needed to maintain your account and meet legal obligations applicable in Indonesia. We do not sell account data or share it with advertising networks. Cookies on hokisloto are used to maintain your login session and to remember your language and display preferences — you can review and clear these through your browser settings at any time. Account security is your shared responsibility: use a credential you do not reuse elsewhere, and do not share your login details with anyone. If you suspect unauthorised access, change your password immediately through the account settings page and contact support with your account reference. Requests to amend or delete held data should be sent through the support contact form with your account reference included; we process these within the timeframe required by applicable Indonesian data rules. Data we are legally required to retain — such as transaction records — cannot be deleted on request but are not used for any purpose beyond compliance and dispute resolution.
Account and transaction records are retained as required by applicable Indonesian regulations. Records no longer needed for compliance or dispute purposes are removed on a rolling schedule.
Session cookies keep you logged in across pages. Preference cookies remember your display settings. Neither type is shared with third-party advertising platforms.
Password changes and linked-payment updates require the verification step shown in account settings. Our team will never ask for your password through chat or email.
Submit amendment or deletion requests through the support contact form with your account reference. We respond within the timeframe set by applicable Indonesian data rules.
Below are the questions we hear most often about how these terms apply in practice — covering user rights, data handling, account access, and how to get in touch when something is unclear.
These terms apply to your account and activity on hokisloto where access is permitted under local law in Indonesia. If your region restricts access to this type of platform, these terms do not create a right to access the service — availability depends on local law and eligible regions.
Transaction records and identity verification data we are legally required to hold will be retained for the period Indonesian regulations specify. Data that is no longer needed for compliance or dispute purposes is removed. Submit a closure and data request through the support contact form with your account reference.
Yes. Open your account settings page after login and follow the verification fields for the detail you want to change — linked payment number, email address, or display name. For corrections you cannot make yourself, submit a request through the support contact form with your account reference included.
Start with the support contact form or Live Chat Support. Include the transaction reference visible in your account dashboard, the payment method used — Bank Transfer, QRIS, DANA, OVO, or GoPay — and a short description of the discrepancy. The team reviews the submitted reference against server-side records.
The current version of these terms is always shown on this page. We aim to notify you of material changes through a notice in your account dashboard after login. Continuing to use your account after an update is posted means you accept the revised terms.
Bring clause questions to the support team through Live Chat Support or the email address shown in your account dashboard under the Help section. Include the section title and your account reference so the team can respond to your specific situation rather than giving a general answer.